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Terms

Window Cleaning Package Information

Gold Window Cleaning: All window and door glass cleaned inside and out, tracks brushed, vacuumed wiped and frames and sills wiped, screens removed and washed (cleaned in situ where fixed). Covered by our $10M Public Liability and full 7 Day Rain Guarantee!

Silver Window Cleaning: All window and door glass cleaned inside and out, tracks brushed, vacuumed and wiped, frames and sills wiped. Covered by our $10M Public Liability and 7 Day Rain Guarantee!

Bronze Window Cleaning: All window and door glass cleaned inside and out and sills wiped. Covered by our $10M Public Liability and 7 Day Rain Guarantee!

Commercial Window Cleaning: All window and door glass cleaned inside and out, sills and frames wiped. Covered by our $10M Public Liability and 7 Day Rain Guarantee!

Terms
Although we deliver amazing service and think you'll be amazed by your sparkling clean windows, there are a couple of things we'd like to point out. We think you'd like to know this upfront rather than having questions for us later. By accepting the proposal attached to this email you are accepting these terms.

Payment: A fully refundable deposit* of $100 is required by Visa, MasterCard or AMEX to secure your booking and the balance is due on completion of service by Visa, MasterCard or AMEX. If you would prefer to pay by direct deposit, the full amount must be cleared prior to arrival. Note that if the balance is not paid by the end of business the day after the service, we may authorise Stripe to charge the balance to the card provided for the deposit.

NB. We do not accept cash or cheques.

* Refundable up to 10am the day before service. Please contact us as soon as possible should you wish to reschedule your booking.

Track Cleaning: Track cleaning includes brushing out, vacuuming, and wiping out the track. If your windows are not too old or have been well maintained over their life then you can expect great results, however the older the tracks are and the longer between cleans will effect the final result we achieve. If you are wanting a guarantee of perfect cleanliness in the window track we’d be happy to give you a separate quote for the “Q-tip” treatment, just let us know!

Screens: All screens will respond to cleaning differently. We have a system for cleaning screens that produces excellent results, however cannot guarantee they will look brand new.

  • Crimsafe style security screens are hard to return to their original look and collect lots of debris over their life time. Because we have never found windows that are 100% leak proof there is a limit to how much rinsing we can do when cleaning these style screens to avoid tracks overflowing internally. We will do our best, however cannot guarantee them to dry without a streaky look (The Crimsafe maintenance guidelines recommend a cleaning regime using a wash and wax product every 6 months).
  • Diamond pattern security screens collect organic matter between the mesh and the grills as well as in the track that the grills are fixed into. It is sometimes impossible to remove all this debris in a cost effective way.

Frames: We use a microfibre cloth and mild detergent to clean window frames. It's great for getting rid of dirt and dust, however, may not remove silicone, heavy grease, stains, caulk, paint.

Leaks: We cannot be held responsible for leaky windows or doors that allow water to pass through to the inside under similar pressure as a rainstorm. We can usually spot offending windows before we start and if we see that your windows or doors are leaking, we will stop. If you know of any situations where a heavy rain storm causes leaks at certain windows or doors please let us know in advance.

Furniture & Blinds: When it comes to working in and around your home, office or store, there are a few things we’d rather leave to you. The odd chair, kids toys and so on are ok, however some heavy furniture may not be moved for the safety of our staff. Curtains and blinds should be drawn by you to avoid any potential mishaps. If you’d like us to draw your curtains and blinds during our visit we can do so but won’t be held responsible for any damage as often people are unaware of existing issues such as brittle plastic parts or broken cords.

Beyond standard window cleaning: Spark Window Cleaning is not responsible for any conditions that do not respond to standard window cleaning methods, such as existing scratches, hazing, etching, pitting or hard water stains. Construction clean up, like paint and mortar removal, is not included in a standard window cleaning.

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